All merchandise is shipped via USPS Mail. Orders are shipped between 2-3 days after they are received. Please allow 3-4 business days delivery upon shipment of your order. If you need expedited shipping, please contact us at firstname.lastname@example.org and we will gladly accommodate your needs.
Perpetual Shade is not responsible for lost or stolen packages.
All orders ship via DHL International International First Class with a tracking number for proof of shipment. The tracking number will show movement through the US, but will generally stop updating once it has left the US until it has been delivered. Please allow 7-21 business days upon processing for delivery. Transit times can vary greatly especially due to customs & we have no control over it. It's in the hands of customs & your country's postal service.
Merchandise shipped via DHL International with tracking for proof of shipment. Please allow 7-10 business days upon processing for delivery.Transit times can vary greatly especially due to customs & we have no control over it. It's in the hands of customs & your country's postal service.
Please understand that this is an inherent risk in international shipping. If you need expedited shipping, please contact us at email@example.com and we will gladly accommodate your needs.
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees charged by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
We are responsible for your purchase until it reaches DHL. We are not responsible for packages lost, damaged, etc.
If a shipment is refused, all shipping costs will be charged to customer. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.
All wholesale orders ship via UPS unless otherwise agreed between account and vendor (Perpetual Shade Corp.)
RETURNS & EXCHANGES
Returns and Exchanges are available if initiated within five (5) business days of receiving your order.
Jewelry cannot be returned however can be exchanged if there is a sizing issue.
You must email customer service within five days to request the return or exchange, any claims made after 5 business days will NOT be accepted. Shipping and handling fees are not refundable. All items must be returned in their original condition. Perpetualshade.com cannot accept items that have been worn or altered-they will be shipped back at the customer’s expense. Customer is responsible for shipping and handling charges for the exchanged or returned item. Kindly contact us first via email before sending out the parcel for faster and better customer service.
All sale items are final sale
Domestic returns will be subject to a $6 restocking fee, which will be deducted from your refund.
Customer Service Email: firstname.lastname@example.org