FREE DOMESTIC SHIPPING!

FAQ's

1. WHAT MAKES PERPETUAL SHADE MASKS DIFFERENT FROM OTHER SLEEP MASKS?

We pride ourselves on using the highest quality silk and fabrics to ensure comfort, functionality and restful sleep.  Our lightweight masks cover a large area of the face blocking light from seeping through.  The smooth elastic band naturally adjusts around the head preventing hair from snagging to ensure a comfortable fit. The non-restricting mask allows the eyes to move freely while you sleep. Our masks are made in the USA.

 

2. I LIKE THE THICK BAND BUT I HAVE A LARGE HEAD. WILL IT FIT ME?

The average circumference of a human head is 22 inches. Our masks fit heads that measure 19 ¾ inches to 27.5 inches in circumference.

 

3. HOW DO I WASH MY PERPETUAL SHADE MASK?

Depending on fabric content ( disclosed on each mask’s care label), Perpetual Shade sleep masks can be hand washed in warm or cold water and laid flat to dry. We suggest using a gentle detergent. 

 

4. WHAT ARE PERPETUAL SHADE MASKS MADE OF? 

Each mask is lined with 100% silk charmeuse or soft cotton and filled with lamb’s wool or polyester to create a comfortable lightweight feel. 

 

RETURNS & EXCHANGES

Returns and Exchanges are available if initiated within five (5) business days of receiving your package. You must email customer service within five days to request the return or exchange, any claims made after 5 business days will NOT be accepted. Shipping and handling fees are not refundable. All items must be returned in their original condition. Perpetualshade.com cannot accept items that have been worn or altered-they will be shipped back at the customer’s expense. Customer is responsible for shipping and handling charges for the exchanged item. Kindly contact us first via email before sending out the parcel for faster and better customer service.

Customer Service Email: info@perpetualshade.com 

 

SHIPPING 

Domestic Shipping:

All merchandise is shipped via USPS First Class Mail. The shipping and handling cost is FREE. Orders are shipped between 2-3 days after they are received. Please allow 3-5 business days delivery upon shipment of your order. If you need expedited shipping, please contact us at info@perpetualshade.com and we will gladly accommodate your needs. Perpetual Shade is not responsible for lost or stolen packages.

 

International Shipping:

USPS International First Class
All orders ship via USPS International First Class with a tracking number for proof of shipment. The tracking number will show movement through the US, but will generally stop updating once it has left the US until it has been delivered. Please allow 7-21 business days upon processing for delivery. Transit times can vary greatly especially due to customs & we have no control over it. It's in the hands of customs & your country's postal service.
USPS Priority Mail International
Merchandise shipped via USPS Priority Mail International with tracking for proof of shipment. Please allow 7-10 business days upon processing for delivery. Transit times can vary greatly especially due to customs & we have no control over it. It's in the hands of customs & your country's postal service.
Please understand that this is an inherent risk in international shipping. If you need expedited shipping, please contact us at info@perpetualshade.com and we will gladly accommodate your needs.
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees charged by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

We are responsible for your purchase until it reaches USPS. We are not responsible for packages lost, damaged, etc.


Refused Shipments:

If a shipment is refused, all shipping costs will be charged to customer. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.

 
 

Use of Site:

All photos displayed on this site are copyright (moral rights asserted). They may not be copied or downloaded onto any other computer or medium.

 

Terms and Conditions:

This Privacy Policy governs the manner in which Perpetual Shade collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.perpetualshade.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Perpetual Shade .

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an orderfill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non personal identification information 

We may collect nonpersonal identification information about Users whenever they interact with our Site. Nonpersonal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Perpetual Shade collects and uses Users personal information for the following purposes:

● To improve customer service

● Your information helps us to more effectively respond to your customer service requests and support needs.

● To personalize user experience

● We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

● To improve our Site

● We continually strive to improve our website offerings based on the information and feedback we receive from you.

● To process transactions

● We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

● To administer a content¨ promotion¨ survey or other Site feature

● To send Users information they agreed to receive about topics we think will be of interest to them.

● To send periodic emails

● The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to optin to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Changes to this privacy policy

Perpetual Shade has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service . If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Perpetual Shade

http://www.perpetualshade.com/

1632 First Avenue #226 New York, NY 10028

info@perpetualshade.com